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Digital Case Managers
Council District Directors

Digital Case Managers

(59 Essential Families Trained and Education Superhighway ACP Certified)

Digital Case Manager Waitlist:   64

Essential Families

Digital Case Managers "In Action"

Currently, Essential Families has 59 Digital Case Managers.

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Nicole Cloutier

Growing up in rural New Hampshire, Nicole Cloutier developed a strong commitment to connection, equity, and access. With nearly 20 years of experience in hospitals, health tech, and mission-driven organizations, she excels in operational strategy, training, and user experience. Nicole leads value-based training and onboarding programs, consults in marketing, digital equity, and operations, and empowers teams to grow with clarity and care. She creates inclusive, human-centered experiences, making AI tools approachable and empowering for diverse users, and is dedicated to advancing Essential Families clients with expert guidance and continuous support.

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Marci Cox

I was a Realtor for 22 years and dealt with many people. I'm also an author and a breast cancer survivor.

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Kent Hulsey

I have worked with computers since the 1980's, when I was in high school. I graduated with a Bachelor's of Arts degree in Elementary Education with an Early Childhood focus and a minor in History. I taught in Iowa for 4 years then shifted to Sales due to insurance needs. Eventually I moved to Missouri where I worked as a store manager for an IT shop, repairing and troubleshooting various desktops, laptops and servers. I managed our on-site employees and did much of the customer support and troubleshooting over the phone for clients. I eventually moved on to an Infrastructure Support position for a software company, working with clients across the country, managing the after hours phone for a week at a time, every 3 weeks. I assisted them with software issues, networking troubleshooting, etc. I worked with research hospitals, accessing and troubleshooting configuration errors, maintaining confidentiality abiding HIPAA laws. I was approached to teach IT at our local technical center and was hired for that position. I am starting my 6th year teaching IT, Cybersecurity, networking and Computer Science. Last August I finished my Master's of Science in Cybersecurity and Information Assurance within an 18 month period. I also started a scholastic Esports program and am currently involved in my 4th year, where we compete in 7 events scattered through 3 seasons throughout the school year.

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Eric Kirchberg

Self Employed Husband Father of Three Always willing to help anyone who is in need!

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April Garrett

I am currently the Director of Emergency Management for Dallas County and have a passion to help families better prepare for the unknown.

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Omaima Widatalla

Hi, I’m Omaima Widatalla from Sudan. As a Digital Navigator, I help people and communities gain the skills and technology needed to thrive in the digital economy. Through our Digital Navigator Deployment Program, I support clients in enhancing their online presence. I also speak Arabic, and I enjoy helping and volunteering in my community.

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Shonta James

I’m Shonta` James, a dedicated community member committed to enhancing well-being within our community. Throughout my career, I’ve reached significant milestones and consistently demonstrated a strong dedication to improving the lives of others. I take particular pride in my work with seniors and fostering supportive community networks, always striving to make a positive impact where needed most. My role at work and in my community allows me to engage deeply with people, and I find fulfillment in making a real difference in lives.

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Eddie Henderson

Graduated from HBCU Prairie View A&M University, B.S in Industrial Technology, MBA from Baker University SPGS. Retired from General Motors Fairfax Assembly Plant, 34 years of service.

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Chester Bell

Father of 9 children, Artist, and Person of Lived Experience (previously houseless), I work with several non-profits to connect each person to the services that best fit their needs. Being Disabled and having experience with multi-racial family, LGABTQIA+, and a host of other experiences has led me to see that there are many solutions still not available to those that need them. I have made it a priority in my life to see the betterment of societal issues in Kansas City, advance to something that could be a model to others. It's my hope that through collaboration, and a larger sense of community, we can truly do better as a Human Race, more sustainably, and healthier than ever.

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Chelawnta Lewis

Chelawnta Lewis is a dedicated doula specializing in postpartum care, committed to supporting families through the transformative early stages of parenthood. As Vice President of the Chocolate Milk Cafe, a prominent Black lactation organization, she champions equitable access to breastfeeding resources and support. Additionally, as a policy member for Marc Head Start, she advocates for early childhood education policies that empower underprivileged communities. With a passion for community service and a wealth of experience in maternal and child health, Chelawnta Lewis strives to create inclusive, nurturing environments where families can thrive.

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